Shipping policy

Where we ship

We currently ship to addresses in the United States only.

How long it takes

Orders are packed and handed to the carrier within 1–3 business days. Delivery then usually takes 7–15 business days. The estimate for your order is shown on the product page and at checkout.

Tracking

When your order ships, we email you a tracking number. Tracking can take a few days to show its first update.

Shipping costs

Any shipping cost is shown at checkout before you pay.

Import charges

You should not be asked to pay anything when your parcel arrives. If a carrier ever asks you for import duty or fees, contact us before paying and we will cover it.

Late, lost or damaged parcels

If your order hasn't arrived 30 business days after it shipped, or tracking shows it as lost, email us and we will send a replacement or refund you in full. If it arrives damaged, send us a photo within 30 days of delivery and we'll replace or refund it.

Wrong address

Please check your address at checkout. If you spot a mistake, email us straight away; we can change it until the order ships.

Questions

Email support@ashgrovegoods.com.