Returns & refunds

30-day money-back guarantee

You have 30 days from the day your order is delivered to ask for a refund.

Faulty, damaged or not as described

Email us with your order number and a photo or short description of the problem. We will send a replacement or a full refund, including any shipping you paid. You won't pay for return postage, and for many items we won't need the item back at all.

Changed your mind

Email us within 30 days of delivery and we'll send you the return address. Send the item back unused, in its original packaging. Once it reaches us, we refund the price of the item. For change-of-mind returns, the cost of return postage is yours.

How refunds are paid

Refunds go back to your original payment method. We process them within 2 business days of approving them, and your bank usually shows the money within 5–10 business days.

How to start

Email support@ashgrovegoods.com with your order number. Please don't send items back before contacting us, as we can't match parcels without an order number.